1. Scope
This policy applies to digital educational access purchased through supported ExamPrep purchase channels. The website currently displays course information but does not itself collect payments.
2. 24-hour request window
A refund request must be submitted within 24 hours of the successful payment. Requests sent after that period may be declined unless applicable law or a binding payment-provider requirement requires a different outcome.
3. Situations reviewed
- An accidental duplicate payment for the same learner and course.
- Payment was successful but eligible course access was not activated after a reasonable support investigation.
- A technical payment issue, including a conflicting provider status, that requires review.
- A significant platform issue that prevents reasonable use and cannot be resolved.
- Any other legitimate case requiring a remedy under applicable law.
4. How to submit a request
Email getsupport8@gmail.com from, or with reference to, the learner's registered account. Include the learner's name, registered email or phone number, course name, amount, approximate payment time, transaction or order reference, and a concise explanation. Never send passwords, OTPs, UPI PINs, CVVs, full card numbers or banking passwords.
5. Review and decision
Submission within 24 hours does not automatically result in approval. We may verify payment status, activation and relevant access records. The decision depends on the verified facts, this policy, the provider's requirements and applicable law. Where activation or correction fully resolves the issue, that remedy may be offered.
6. Approved refunds
Approved refunds will be initiated to the original payment method. The time required for the amount to reflect may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution. No fixed reflection time is guaranteed by this policy.
7. Failed or pending transactions
A debit does not always mean the payment was successful. Pending or failed transactions may be reversed by the bank or payment provider. If a reversal does not appear within the provider's normal period, contact the financial institution and our support team with the transaction reference.
8. Applicable law
Consumer rights, applicable law and binding payment-provider requirements override any inconsistent general term in this policy.